NO QUIBBLE REFUNDS
Our handbags are very carefully chosen for their style, quality and price. We are really - genuinely - proud of every bag and accessory that we sell and we hope you'll be thrilled when it arrives. But we completely understand that you might not like it when it arrives, it might be the wrong colour, the wrong size or just not quite what you were looking for - and there's no point having a handbag that doesn't feel right. So we offer a fast, efficient no quibble returns guarantee. When your handbag arrives it will come with instructions on how to return the item - these will depend on where you are based and whether you ordered directly from us or from our Amazon pages. For most customers we will email you a postage paid returns label to use, preferably with the original packaging if possible. You will then simply take it to your local post office, you won't have to pay anything. We process the refund on the day the item arrives back with us.
We don't offer a postage paid returns for customers outside the UK or for items that cost less than £15. In these cases you should return the item to us at:
Perfect Handbags
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| PO Box 19 |
| West Wickham |
| BR4 0ZY |
| U.K. |
Inevitably there are some conditions, and these are: the item must be returned within 30 days of receipt with all the original packaging and tags; the items must be unused and in good condition; we do not refund special delivery charges or the cost of international postage; we are not responsible for items lost in transit from you to us (we suggest you get a certificate of posting).
If you need help with returning an item, please call us on 020 8249 4159 or email returns@perfecthandbags.co.uk.
If after your purchase you have any problems with your handbag, even if it is outside the initial 30 day returns period, or you are unhappy with our service in any way, we ask that you contact us. We need your feedback, good or bad, to help us to keep improving our products and service. And we think you'll be surprised how hard we'll try to make sure you're happy to do business with Perfect Handbags.
Worried about a colour match? Ask for a photo
 We absolutely understand that a handbag has to be just the right colour. If you order something that is the wrong colour just return it - see above for details - and it won't cost you anything. But to help speed things along, why not ask for a photo of the bags you are interested in to be emailed - different internet browsers (and different computers) show colours differently, whereas all our photos are very accurate with colour - just email photos@perfecthandbags.co.uk, copy and paste the name of the bag you're interested in into the subject line and we'll email you a photo by return.
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